1. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

• courier services
• weather conditions
• public holidays
• remote delivery locations

POSRO is not responsible for delays caused by courier partners or circumstances beyond our control.

2. Returns & Exchanges

Please refer to our Return & Refund Policy for complete details.

Generally:

• Damaged or incorrect items may be eligible for replacement or refund.
• Customized, personalized, or made-to-order products cannot be returned unless they arrive damaged or defective.
• Return requests must be submitted within the timeframe mentioned in our Return Policy.