Terms of service

Terms of Service

Welcome to POSRO. These Terms of Service ("Terms") govern your access to and use of www.posro.in (the "Website"), including the purchase of products offered by POSRO.

By accessing or using our Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our Website.

1. About POSRO

POSRO is a Goa-based handmade lifestyle brand offering thoughtfully crafted products including crochet accessories, tote bags, pouches, stationery, home décor, and other handmade lifestyle essentials.

2. Eligibility

You must be at least 18 years old or access the Website under the supervision of a parent or legal guardian.

By using this Website, you confirm that you are legally capable of entering into binding contracts under applicable law.

3. Account Registration

You may browse the Website without creating an account.

If you choose to create an account, you agree to:

Provide accurate and complete information.
Keep your login credentials confidential.
Be responsible for all activity under your account.
Notify us immediately of any unauthorized use.

POSRO reserves the right to suspend or terminate accounts containing false or misleading information.

4. Products & Handmade Variations

Every POSRO product is handmade.

Because each piece is individually crafted, slight variations in:

colour
size
texture
stitching
placement of patterns

are natural and make every product unique. These variations are not defects.

We make every effort to display products accurately; however, colours may vary slightly depending on your screen settings.

5. Pricing

All prices are listed in Indian Rupees (₹).
Prices are subject to change without prior notice.
Applicable taxes and shipping charges will be shown during checkout.

6. Orders

Once an order is placed, you will receive an order confirmation email.

POSRO reserves the right to:

cancel any order
limit quantities
refuse service
reject suspicious or fraudulent orders

If payment has already been received for a cancelled order, a full refund will be processed.

7. Payments

We accept secure online payments through trusted payment gateways.

POSRO does not store your debit card, credit card, banking, or UPI credentials.

8. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

courier services
weather conditions
public holidays
remote delivery locations

POSRO is not responsible for delays caused by courier partners or circumstances beyond our control.

9. Returns & Exchanges

Please refer to our Return & Refund Policy for complete details.

Generally:

Damaged or incorrect items may be eligible for replacement or refund.
Customized, personalized, or made-to-order products cannot be returned unless they arrive damaged or defective.
Return requests must be submitted within the timeframe mentioned in our Return Policy.

10. Intellectual Property

All content on this Website—including:

logos
product photographs
illustrations
artwork
product designs
graphics
text
website design

is the intellectual property of POSRO and is protected under applicable copyright and trademark laws.

No content may be copied, reproduced, modified, or used without prior written permission.

11. Acceptable Use

You agree not to:

use the Website for unlawful purposes
interfere with the Website's operation
upload harmful software or malicious code
attempt unauthorized access to our systems
misuse product reviews or customer features
infringe on intellectual property rights

POSRO reserves the right to restrict or terminate access for violations of these Terms.

12. User Content

If you submit reviews, photographs, testimonials, or social media content featuring POSRO products, you grant POSRO a non-exclusive, royalty-free license to use such content for marketing, promotional, and website purposes unless otherwise agreed.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

While we strive for accuracy, POSRO does not guarantee that:

product descriptions are error-free
the Website will always be uninterrupted
all information is completely free of inaccuracies

15. Limitation of Liability

To the maximum extent permitted by law, POSRO shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this Website or the purchase of our products.

Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

16. Changes to These Terms

POSRO may update these Terms of Service at any time.

Updated versions will be published on this page with a revised Effective Date. Continued use of the Website constitutes acceptance of the revised Terms.